Shipping and Returns Policy

Customer Service
Your order is as important to us as it is to you. Our in-house Consumer Service department will be happy to assist you with any queries or other issues relating to your order. Please email us at customercare@paragmilkfoods.com or call us at 1800 1033 611 during standard business hours 10am-6pm IST, and a representative will be in touch with you. Remember, all queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of standard weekday business hours will be addressed as soon as possible.

Shipping Locations
Our shipper, cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted. Additionally, we will only ship to pin codes mentioned on our website.

Return Policy
Avvatar India may accept returns of products purchased directly from Avvatar India through the Site only when all of the following conditions are satisfied:
•   The products must be received by Avvatar India within 7 days of your delivery; no returns will be accepted after this time period
•   You must provide your Purchase Order number as received when your order was placed through the Site
•   Dietary supplements and other consumable product returns are only accepted if it was purchased through www.avvatarindia.com for which 75% or more of the product is unused

If you need to make a return, please call us during normal business hours (10am-6pm IST) before sending the product back. You will be asked to provide your Purchase Order number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process.

All reimbursements will be made to the credit card used for the original purchase. Please allow at least 15-20 days for the reimbursement credit to appear on your bank account

Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.